1. Introduction

This Privacy Policy describes how Adaptels Pte Ltd(UEN 202442770Z) ("we", "us", "our") collects, uses, stores, and protects your personal data when you use the Werkks platform ("the Platform").

We are committed to complying with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable data protection laws.

2. Data We Collect

We collect the following categories of personal data:

Account Information: Name, email address, company name, phone number
Authentication Data: Hashed passwords, session tokens (managed via AWS Cognito)
Business Data: Job records, invoices, quotations, client details, photos, and notes you create on the Platform
Usage Data: Log data, IP addresses, browser type, pages visited, actions performed
Payment Data: Billing information processed through our payment provider (Stripe). We do not store your full credit card numbers.

3. How We Use Your Data

We use your personal data to:

Provide, operate, and maintain the Platform
Authenticate your identity and manage your account
Process payments and manage subscriptions
Send you service-related communications (e.g., invoice reminders, job status updates)
Respond to your enquiries and provide customer support
Monitor and improve the Platform's performance and security
Comply with legal obligations

4. Data Storage & Security

Your data is stored on secure infrastructure provided by Amazon Web Services (AWS) in the Asia Pacific (Singapore) ap-southeast-1 region.

We implement industry-standard security measures including:

Encryption in transit (TLS/HTTPS) and at rest (AES-256)
HTTP-only, secure session cookies
Tenant-isolated data architecture
Regular security reviews and monitoring
Point-in-time recovery (PITR) for database backups

5. Data Sharing

We do not sell your personal data. We may share your data with:

Service Providers: AWS (hosting), Stripe (payments), Amazon SES (email) — all bound by data processing agreements
Legal Requirements: When required by law, regulation, or legal process
Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Platform. Upon account termination:

You may request an export of your data within 30 days
We will delete your data within 90 days of termination, except where retention is required by law
Backups may retain data for up to 365 days before being permanently deleted

7. Your Rights

Under the PDPA, you have the right to:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Withdrawal of Consent: Withdraw consent for data processing (this may affect your ability to use the Platform)
Data Portability: Request your data in a machine-readable format

To exercise these rights, contact us at support@werkks.com. We will respond within 30 business days.

8. Cookies

We use essential cookies only — specifically an HTTP-only session cookie (werkks_token) for authentication. We do not use tracking cookies, analytics cookies, or third-party advertising cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Platform at least 30 days before they take effect.

10. Contact

For privacy-related enquiries or to exercise your data rights:

Adaptels Pte Ltd
UEN 202442770Z
Singapore
Email: support@werkks.com